Fulfillment Policy

Congrats! You found our Fulfillment Policy page. Here we outline all important information about our services, pricing, delivery, and policies, in compliance with Stripe’s website requirements. Please review the details below to understand what we offer and how we operate our business.

Description of Services

We provide professional coaching and personal development services through several offerings. Below is a clear description of each service we sell and how it is fulfilled:

Individual Coaching Sessions – One-on-one coaching conducted by a certified coach. Sessions are typically 60 minutes and delivered virtually via secure video call (or phone) at a scheduled time. After purchase, clients receive an email to schedule their session. At the appointed time, the coach will meet with the client online to provide personalized guidance. Any follow-up resources or action plans discussed during the session will be emailed to the client afterward.
Couples Coaching Sessions – Coaching for couples aiming to grow together. These are private sessions (usually 60 minutes) with either both partners and two coaches or one partner and one coach, conducted via video conference. Upon purchasing a couples coaching package or session, you will receive a scheduling link or be contacted to arrange a convenient meeting time. Sessions are fulfilled in a virtual meeting room where all parties join for the live coaching. After each session, summary notes or exercises for the couple may be provided through email.
Digital Course – A self-paced online course that includes video lessons, downloadable worksheets, and actionable exercises. The course is delivered entirely online through our learning portal. When you purchase the course, you will create a login (or receive login credentials via email) to access all course materials. Fulfillment: Access is granted immediately upon successful payment. You can work through the modules on your own schedule. The course includes lifetime access (or access for a specified duration, as stated on the course page) so you can revisit the materials anytime. All content is digital; there are no physical materials shipped.

Online Support Community – A membership-based community forum for ongoing support, networking, and resources. This community exists on a private online platform (such as a forum or group chat system) accessible via web or mobile app. Fulfillment: Upon subscribing, you will be invited to join the community platform (you’ll receive an invite link or instructions by email within 24 hours of signing up). Once joined, you can immediately interact with other members, access group coaching calls (if included), and receive support from coaches and peers. Community content (posts, videos, live Q&As, etc.) is delivered continually through the platform. Membership is typically billed monthly or annually, and you retain access as long as your subscription is active.

Note: All our services are delivered virtually or digitally. There are no physical goods sold, and thus no shipping of products is required. We strive to accurately describe each service so you know exactly what you are purchasing and how it will be delivered.

Currency Information

All prices listed on our website are denominated in United States Dollars (USD). Charges for our services will be processed in USD. If you are purchasing from outside the United States, please note that your credit card company or bank will handle any currency conversion to USD and may charge additional fees for international transactions. We clearly display prices in USD next to all services to avoid confusion. If any taxes or VAT apply to the purchase, that will be indicated at checkout in USD as well. By completing a purchase, you agree to pay the listed price in USD (your bank will convert from your local currency if applicable).

Customer Support Contact

We are committed to excellent customer service. If you have any questions, concerns, or need assistance with your order or our services, you can reach our customer support through multiple channels:

Email: You can email us at [email protected] for any inquiries or support requests. We aim to respond to all emails within 1-2 business days.
Phone: Call our customer service line at +1 (412) 433-0357. Phone support is available Monday through Friday, 9:00 AM – 5:00 PM (Eastern Time). If calling outside business hours, you may text us your name and phone number and we'll get back to you within 1-2 business days.

We encourage you to reach out with any issues such as difficulty accessing the course or community, questions about scheduling coaching sessions, billing inquiries, or any other concern. Our goal is to resolve problems quickly and ensure you have a great experience with our services.

Fulfillment Policies

To build trust and transparency, we have clear fulfillment policies regarding refunds, delivery, returns, and cancellations. These policies explain what you can expect after purchase and the options available if you change your mind or encounter any issues.

Refund Policy

We want you to feel confident in your purchase. If you are unsatisfied with our services or unable to participate as planned, you may be eligible for a refund under certain conditions outlined below:

Individual & Couples Coaching: Refunds for coaching are handled on a case-by-case basis. If you need to cancel a scheduled coaching session, please notify us at least 24 hours in advance. For one-time sessions: Cancellations made with at least 24 hours’ notice are eligible for a full refund of that session’s fee (or you may opt to reschedule the session instead, one time without penalty). Cancellations made less than 24 hours before a session (or no-shows) are not eligible for a refund, as it may be difficult to fill that slot on short notice.
Digital Course: Our digital course is a self-paced educational program designed to provide you with the tools, strategies, and resources to achieve meaningful results. However, this is not a done-for-you program—success depends entirely on your effort and commitment. The value you receive is directly related to the work you put into the course materials.

For this reason, we do not offer refunds on digital course purchases. By purchasing, you acknowledge that you are responsible for your own success and that results will vary based on individual effort.

Additionally, you agree not to dispute the purchase of the course, including any add-on coaching packages offered at the time of sale. We provide clear and detailed descriptions of what is included in the course after the first payment is received. If you do not agree to the terms of the agreement you will be eligible for a 100% money-back refund. Once the agreement is signed we operate refunds on a case by case basis with sole discretion.

If you have any questions about the course before purchasing, we encourage you to contact our support team at [email protected] to ensure it is the right fit for you.
Men's and Women's Online Weekly Support Groups: If you purchased a monthly membership to one of these support groups, you may cancel at any time. Your membership will remain active until your next billing due date the following month. Once payment is received, there are no refunds. Any refunds granted will be on a case by case basis.
Products or Services from Promotions: If you purchased a service as part of a special promotion or bundle deal, any refund for that service will take into account the discounted price you paid. In some cases, promotional purchases may be final sale if stated (we will make it clear in the promotion terms if no refunds apply).

How Refunds Are Issued: Refunds will be made to the original payment method used (e.g., the same credit card). Please allow 5-10 business days for the refund to appear on your statement, depending on your bank’s processing times. We will notify you via email once your refund has been processed. If the original payment method is no longer available (for instance, a card has been canceled or expired), please let us know so we can arrange an alternative method.

Shipping or Delivery Policy

Since our offerings are digital or service-based, there is no physical shipping involved. Here is how delivery works for each of our services:

Coaching Sessions Delivery: After you purchase a coaching session or package, fulfillment happens by scheduling and conducting the session. You will either choose a time via our online booking system at checkout or receive an email with instructions to schedule your session. On the day/time of your appointment, you will receive a link to join a secure video call (we use platforms like Zoom or a similar service) or a phone call from your coach, as per the agreed method. The session is delivered live at the scheduled time. If technical issues prevent the session from occurring (e.g., connectivity problems), we will reschedule the session at no additional cost. After the session, any promised follow-up materials (e.g., a summary of session notes, homework assignments, or resources) will be emailed to you within 24 hours. Delivery timeframe: scheduling is typically available within a week of purchase, subject to availability. We strive to accommodate your preferred time slots.
Digital Course Access: The course is delivered entirely online. As soon as your payment is successful, our system will grant you access to the course platform. You will either set up a username/password during checkout or receive an automated email with login credentials and a link to the course portal. In the rare case you do not receive access instructions within 15 minutes of purchase, please check your spam folder or contact our support. Once logged in, you can access all course materials immediately (or module-by-module if it’s a drip-released course, but we will have indicated that on the course page if so). You can consume the content at your own pace. Delivery timeframe: Immediate access 24/7. If you encounter any trouble accessing the videos or downloads, reach out to us and we will assist promptly.
Online Community Access: Upon subscribing to our community, you will receive instructions to join. If the community is hosted on a third-party platform (for example, a private Facebook or Slack group, or our own forum site), you will get an invitation link or a code to join. This typically happens instantly after checkout via an on-screen confirmation and an email. Sometimes, for security, we manually approve new members; in such cases, you will gain access within 24 hours or less. Once you have joined the community space, all content, discussion boards, and scheduled group events are accessible to you. If the community includes regular live sessions (like weekly group calls or webinars), details for those will be posted in the community calendar or sent via email in advance. Delivery timeframe: Access is usually immediate; if not, it will never take more than one business day for you to be fully onboarded into the community.

No Physical Shipping: Because everything we sell is delivered electronically (online or via email), there are no shipping fees, and you will not receive any physical mail or packages from us. All deliverables are digital. You will, however, receive email confirmations and receipts for your records.

Cancellation Policy

We understand that circumstances can change. Our cancellation policy explains how to cancel services or subscriptions and what, if any, charges or refunds apply in each case:

Cancelling Coaching Sessions: If you need to cancel or reschedule an individual coaching session, you must do so at least 24 hours before your scheduled appointment time. You can cancel by contacting your coach directly or emailing support, or via the scheduling system if provided. Cancelling with sufficient notice will allow you to either reschedule the session or receive a refund, as outlined in the refund policy. If you cancel on short notice (less than 24 hours prior) or fail to attend the session, that session will be considered forfeited and will not be refunded. However, we know emergencies happen – in truly unavoidable, last-minute situations, please reach out and we will try to work out a fair solution (for example, one-time courtesy reschedule). For coaching packages: if you wish to cancel the remainder of a package (discontinue coaching entirely), please let us know. We will cease scheduling further sessions and, if eligible, process any partial refund for unused sessions per our refund terms. Once cancelled, you would need to purchase a new package or session if you decide to resume coaching in the future.
Cancelling Digital Course Enrollment: The digital course is a one-time purchase, not a subscription, so there is no ongoing service to “cancel.” Once you buy the course, you have access for the duration advertised. If you do not wish to continue the course or no longer want access, you can simply stop using it. There is no cancellation needed. If you want us to fully remove your access/account, you can request that via support and we can deactivate your login (though this would be permanent). Keep in mind, discontinuing use of the course does not automatically entitle you to a refund – refund requests must fall within the policy described above (e.g., within 30 days and with valid reason). If you purchased the course on a payment plan (installments), and you wish to cancel future installment payments, please contact us. We generally allow stopping the payment plan only if you also give up access to the remaining content, and any refund of already paid installments would follow our refund rules. It’s best to only enroll in the payment plan if you intend to complete the full payment; otherwise, consider using the refund guarantee within the allowed period.

How to Cancel: In summary, to cancel any service or subscription, you may use the self-service options (account portal) if available or contact us directly via email/phone, and we will guide you through the process. Cancellation is effective on the date you inform us (or at the end of the current billing period for subscriptions, as described). We will confirm the cancellation to you via email. Please keep this confirmation for your records. If you experience any difficulty with the cancellation process, let us know and we will assist immediately.

Legal or Export Restrictions

We operate our business in compliance with all applicable laws and regulations. Currently, there are no special legal or export restrictions on our coaching services, digital course, or online community. Since our products are digital and service-based, they are generally available to customers worldwide. However, there are a few points to note:

International Availability: We welcome international customers. As long as you have internet access and a valid payment method that Stripe accepts, you should be able to purchase our services. All services are provided in English (and coaching session times are in U.S. time zones unless otherwise arranged). If you reside in a country or region with restrictions on online coaching or online content, it is your responsibility to ensure you are complying with your local laws by purchasing our service.
Export Control Laws: Our digital products (videos, documents, etc.) are not subject to U.S. export control regulations in the way physical goods or certain software might be. We are not exporting physical goods or regulated technology. However, we cannot do business with individuals or entities on any U.S. government sanctions list or in countries embargoed by the U.S. (such as OFAC-sanctioned countries). By purchasing our services, you confirm that you are not located in a restricted country and are not a prohibited party under applicable export and sanctions laws.
Age Restrictions: Our services are intended for adults (18 years and older). We do not knowingly offer services to minors without parental consent. This is not exactly an export restriction, but a legal consideration. If you are under 18, a parent or guardian must purchase and supervise the use of our coaching or courses.
Professional Regulations: Our coaching services are personal development and relationship coaching, which is not therapy or medical treatment. We are not subject to healthcare regulations. There may be jurisdictions where certain coaching discussions have mandated reporting requirements (for example, if you disclose intent to harm yourself or others, coaches may be legally obligated to report to authorities). This is just a general note that our practice aligns with legal obligations for safety.

If any legal restrictions or requirements apply to a specific customer or region, we will communicate and cooperate as needed. We reserve the right to refuse service or refund a purchase if we discover it violates a law or regulation (for instance, if someone in a sanctioned country manages to purchase, we would have to cancel the service). We strive to keep our services accessible and lawful for all clients.

Privacy Policy

Your privacy is extremely important to us. We collect and handle personal information in accordance with applicable data protection laws like the GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). Below is a summary of our privacy practices (for full details, please see our separate Privacy Policy document/page):

Information We Collect: When you interact with our site or purchase our services, we may collect personal information such as your name, email address, phone number (especially for coaching clients), billing information (processed securely by our payment provider), and any information you voluntarily provide to us (for example, responses to intake questionnaires, or posts you make in the community). If you join the online community, your profile info and contributions there are also considered personal data that you are sharing within the community.
How We Use Information: We use your information primarily to deliver the services you signed up for. For instance, your email is used to send you course access or community invites, your phone number may be used by your coach to reach you for sessions if needed, and your billing info is used to process payment transactions. We may also send you service-related communications (like appointment reminders, updates to the course, community announcements) and occasional promotional emails about new features or offers (you can opt out of marketing emails at any time). We do not sell your personal information to third parties. We only share data with third parties as necessary to run our business – for example, with Stripe for payment processing, with our email service provider to send you emails, or with the platform hosting our course/community. All such partners are GDPR-compliant and have data protection agreements in place.
Data Security: We take reasonable and industry-standard measures to protect your personal data. Our website is secured with HTTPS encryption, meaning information you submit is encrypted in transit. Sensitive details like passwords are stored hashed or encrypted. Payment details (like credit card numbers) are never stored on our servers – they are handled by Stripe, which is a PCI-DSS compliant payment processor. We limit access to your data internally; only staff or contractors who need to see your information (e.g., your coach or a customer service representative) will be able to access it, and they are bound by confidentiality.
Your Rights: If you are covered by GDPR, you have rights such as access to the data we hold on you, the right to rectification (correction of errors), the right to deletion (to be forgotten), and the right to withdraw consent for any non-essential data processing. California residents have similar rights under CCPA. You can exercise these rights by contacting us at our support email. For example, if you want to know what data we have about you or want us to delete your account, just send us a request. We will honor legitimate requests in a timely manner, as required by law.
Cookies and Tracking: Our website might use cookies or similar technologies to enhance user experience (like keeping you logged in, or remembering your preferences) and to analyze traffic. Our Privacy Policy provides details on what cookies are used. You will have the option to consent to or disable non-essential cookies when you first visit our site, per regulations.
Privacy of Coaching Conversations: Contents of your coaching sessions are kept private and confidential between you and your coach, except as required by law (as noted in legal section, e.g., imminent harm situations). We do not record sessions without your consent. If sessions are on Zoom and you choose to record for your own review, that’s in your control. Any notes your coach keeps are stored securely and not shared outside the coaching context.

By using our website or purchasing our services, you consent to the collection and use of information as outlined. For full details, please refer to our comprehensive Privacy Policy (linked in the footer of our site). If you have any questions about your privacy or how we handle data, feel free to contact us at the support contact info above. We value your trust and work hard to safeguard your information.

Business Address

For transparency, below is our business’s physical address. You can use this address for any official correspondence or inquiries via mail. Having a physical address listed also verifies that we are a real, registered business, which can give you additional peace of mind when making a purchase.

Business Name: Rewire4Success Inc.
Address: 600 N 2nd St, 4th FL
City, State, ZIP: Harrisburg, PA 17101
Country: United States

Please note that this address is not a storefront (we do not operate a retail location). It is our business mailing address. If you wish to meet with a coach in person or send any physical documents, please arrange this with us in advance, as our services are primarily online.

Promotion Terms

From time to time, we may offer promotions such as discounts, coupons, referral bonuses, free trials, or introductory offers. All promotions are subject to certain terms and conditions which we outline here to ensure fairness and transparency:

Discount Codes and Coupons: Promotional discount codes (e.g., 10% off) may be offered via our newsletter or partner sites. These codes are only valid for the timeframe stated and for the specific services/products indicated. Typically, only one coupon can be used per purchase. If a coupon has an expiration date or is limited to a certain number of redemptions, this will be communicated in the promotion details. Misuse of coupon codes (such as sharing unique one-time codes publicly, or using multiple accounts to claim multiple discounts) is not allowed and may result in the cancellation of the order or suspension of the promotion.
Free Trials: We might offer a free trial period for the online community or other subscription services. For example, a 7-day free trial for new members of the community. Such trials are available to new customers only (one per person). If you sign up for a free trial, you will not be charged during the trial period. To avoid being charged, you must cancel before the trial ends (see Cancellation Policy above on how to cancel). If you do not cancel, your trial will automatically convert to a paid subscription at the regular price, and the payment method on file will be charged. We will always clearly state the length of the trial and the price and date of the upcoming charge, and we may send a reminder email as the trial end approaches.
Introductory Offers: Sometimes we offer an introductory rate or first-time client special (for example, a discounted first coaching session or a lower price on the first month of community membership). These are one-time offers for new clients. After the introductory period or session, regular rates will apply. We will make it clear what the regular rate is when you sign up. Introductory offers cannot be combined with other offers unless explicitly stated.
Referral or Loyalty Programs: If we run a referral program (where you get a credit or gift for referring a friend) or a loyalty program (discounts after a certain number of purchases), the terms for those will be described on the relevant page. Generally, referral rewards are given only if the referred person actually becomes a paying customer and keeps the service past any refund period. We reserve the right to validate and refuse fraudulent referrals.
General Promotion Conditions: All promotions have no cash value (you can’t exchange a free session coupon for money, for instance). Any abuse of promotional terms (such as creating multiple accounts to get a deal multiple times) can result in the promotion being revoked and possibly the associated service being canceled. We also reserve the right to end a promotion early or modify its terms, though we will honor any benefits already earned by customers up to that point. If a promotion has additional terms (like “only valid for first 100 customers” or “cannot be combined with other offers”), we will include that information wherever the promotion is advertised.

By participating in any promotional offer, you agree to these general conditions and any specific terms associated with that offer. If you have questions about whether you qualify for a promotion or how to use a discount, please contact customer support before making your purchase, and we’ll be happy to help.

Security Compliance

We take the security of our website and your payment information very seriously. Our platform is designed to protect your data and give you a safe purchasing experience. Here are the key security measures and compliance standards we adhere to:

PCI-DSS Compliance: We use Stripe as our payment processor, which is certified PCI-DSS Level 1 compliant (the highest level of payment card industry security). This means Stripe follows stringent protocols to protect cardholder data. Your credit card information is never stored on our servers. During checkout, your payment details are transmitted directly to Stripe over an encrypted connection, and Stripe processes the payment securely. We only receive the outcome of the transaction and basic details needed to confirm your order (like last four digits of the card, card type, billing name, etc.). By outsourcing payment processing to a PCI-compliant provider, we ensure that your sensitive payment data is handled with bank-level security.
HTTPS Secure Website: Our entire website, including the checkout pages, is protected by SSL/TLS encryption. You can verify this by the “https://” at the start of our URL and the padlock icon in your browser’s address bar. This encryption means that any information you send to us (personal details, login credentials, etc.) is encrypted in transit and cannot be easily intercepted by third parties. Always make sure you see the HTTPS padlock when interacting with our site to ensure you are on our secure server.
Data Encryption & Storage: Aside from payment data, any personal information we store (such as your account password for our site) is encrypted or hashed. We employ firewalls and regular security audits to protect our database. We also keep software and plugins up-to-date to patch security vulnerabilities promptly. Access to systems that contain customer data is restricted to authorized personnel only.
Regular Security Scans: We periodically scan our website for malware and vulnerabilities. This includes monitoring for any suspicious activity, unauthorized access attempts, or potential weaknesses. If any risk is detected, we take immediate action to mitigate it. We may also use third-party security services to test our defenses (penetration testing) and ensure our compliance with best practices.
Compliance with Standards: In addition to PCI DSS, we comply with other relevant security and privacy standards. For example, if applicable, our email marketing practices comply with CAN-SPAM, and if we ever store health-related info (unlikely for coaching), we’d consider HIPAA, etc. But primarily, PCI and GDPR/CCPA (as discussed in Privacy) are our guiding frameworks. We also align with industry best practices for cloud security since our site is hosted on reputable, secure infrastructure.
Your Responsibility: We also encourage you as a user to take steps for security. Choose a strong password for your account, and do not share your login credentials. We will never ask for your password via email or chat. If you ever suspect any fraudulent activity or if you receive an email that looks like a phishing attempt (impersonating us), please notify us. For payments, only use the secure checkout on our site – do not send credit card info via email or other means. We will direct you to the proper payment form.

In summary, you can have confidence that doing business with us is safe. We are proactive about protecting customer data and follow required security protocols. If you have any concerns about website security or suspect a vulnerability, please contact us immediately. We appreciate the trust you place in our company, and safeguarding your information is a top priority.

Accepted Payment Methods

We want to make payment as convenient as possible. We accept all major credit and debit cards for our services, including Visa, Mastercard, American Express, and Discover. During checkout, you will see the logos of the cards we accept, indicating that you can use those payment methods. All transactions are processed securely (as described in the Security Compliance section).

In addition to credit/debit cards, our Stripe integration may also allow alternative payment options such as Apple Pay, Google Pay, or Bank Transfer, depending on availability and your device/region. If an alternative payment method is available, it will be presented to you at checkout. For example, if you are using an Apple device and have Apple Pay set up, you might see an Apple Pay button. All payment options, whether card or digital wallet, are processed with the same high security standards.

We currently do not accept cash or check payments since our transactions are online. We also do not support PayPal directly through our checkout at this time (Stripe is our sole payment processor). However, the major card networks listed above cover the vast majority of our customers’ needs.

If you experience any trouble completing a payment or if your card is declined and you believe it shouldn’t be, please contact us or your bank for assistance. Sometimes banks might flag an online transaction, especially if it’s international, so you may need to authorize it. We can also send you a secure invoice link as an alternative way to pay via Stripe if needed.

When you see the credit card logos on our site, know that your preferred card is welcome here. We display these logos to assure you in advance that we can accept those payment methods, reducing any friction or uncertainty during checkout. Feel free to use the payment method you are most comfortable with among those offered.

Last Updated: [February 28, 2025]

By using our website and purchasing our services, you agree to this Fulfillment Policy. We reserve the right to update or modify these policies at any time. If changes are made, we will update the “Last Updated” date above. Significant changes to policies may be communicated via email to existing customers or highlighted on our site. It’s your responsibility to review this page periodically for the latest information.

If you have any questions or need further clarification about any of our policies, please contact us using the information provided in the Customer Support section. We are here to help and ensure you have a clear understanding of our terms. Thank you for trusting us with your coaching and development journey!